SmartWorks LLC, New Jersey, United States | Jun 2013 – Jul 2019
Senior Business Analyst | Client: Aetna | Connecticut, USA | Jun 2017 – Jul 2019
Redesigned the CBAS billing system, enhancing enrollment file processing and transmission, which improved the accuracy and timeliness of member invoices and letters.
Led the refinement and grooming sessions that produced detailed user stories, improving clarity and development efficiency.
Managed the backlog in collaboration with key stakeholders, ensuring alignment with strategic goals and delivering features that enhanced user satisfaction and system functionality.
Led the adoption of Agile methodologies across projects, defining tailored processes and tools based on project specifics and goals, and developed comprehensive project artifacts, resulting in streamlined operations and enhanced team agility.
Conducted financial analysis to mitigate risks, leading to a reduction in project overruns and enhanced predictive measures for managing change in global business environments.
Directed a high-performing team, achieving around-the-clock productivity, reducing project delivery timelines by 25%, and ensuring successful rollout of new functionalities with a 30% reduction in critical defects post-launch.
Senior Business Analyst | Client: Blue Cross and Blue Shield | Texas, USA | Jun 2015 – May 2017
Orchestrated the strategic IT direction and service delivery for new product development and eSales system enhancements, overseeing a team of over 14 professionals, achieving project deliverables through robust collaboration.
Led the redesign of the quoting and renewals (Q&R) front-end portal, significantly enhancing user experience and expanding market reach, which subsequently increased referral rates.
Managed the product backlog effectively by collaborating with the senior management, product owners, and development teams to prioritize and size requirements, which streamlined release processes and improved project outcomes.
Coordinated the planning and implementation of specific testing protocols tailored to meet quality assurance standards for end users, enhancing product reliability.
Ensured seamless stakeholder engagement throughout the Software Development Lifecycle (SDLC), adeptly handling change requests and ensuring stringent requirement traceability, which reduced project disruptions and aligned outcomes with strategic objectives.
Articulated and clarified project goals and scope, translating complex business needs into actionable technical requirements, and developed detailed Work Breakdown Structure (WBS) to promote shared responsibility and ensure on-time achievement of project milestones.
Developed and presented detailed cost-benefit analyses and return on investment assessments for proposed IT implementations, providing a reliable basis for strategic decision-making.
Business Analyst | Client: First Care Health Plan | Texas, USA | Jan 2015 – May 2015
Gathered and Prioritized customer product requirements, ensuring alignment with revenue goals and customer satisfaction.
Collaborated with vendors to document mapping specifications, essential for the development of various data files.
Provided EDI and system integration expertise, supporting system enhancements and SDLC standards implementation.
Business Analyst | Client: Express Scripts Inc | Missouri, USA | Aug 2013 – Dec 2014
Managed large-scale program initiatives for business change and system implementations in the healthcare sector.
Collaborated with the business users to gather requirements and analyzed functionalities for seamless system integration.
Led technology integrations that optimized health operations, involving system design, development, and testing.
Established post-implementation feedback loops, providing continuous improvement insights to senior executives.
Goodman Manufacturing, Houston, United States | May 2012 – Aug 2012
Quality Analyst (Intern), Quality Control Division (QCD)
Conducted audits and performed data analysis to identify the root cause for all the issues.
Evaluated Nonconformities (NC’s) that have occurred and took corrective actions to resolve, where it increased the production rate by 10%.
Documented results of root cause analysis, the actions taken, and reviewed the effectiveness of the corrective action.
Liaised with Quality Manager in developing a Quality Control (QC) reporting process across all categories which led to significant improvements and increased the sales by 20%.
Performed Bill of Material analysis and worked for engineering changes that resulted with increased quality and boosted efficiency level, which further led to product expansion.
Streamlined the Quality Control (QC) process through maintaining and updating Houston Quality Information System (HQIS) database that enabled Quality and Production managers with immediate access to product progress, production orders, and pricing information.
Syracuse University, New York, United States | Aug 2011 – May 2012
Faculty Assistant, School of Information Studies
Conducted thorough requirements gathering by engaging with key stakeholders to understand project needs and objectives.
Analyzed and documented business processes, workflows, and system requirements to develop effective solutions for information management projects.
Collaborated with cross-functional teams, including developers, data scientists, and UX designers, to ensure alignment between business requirements and technical solutions.
Facilitated workshops and meetings to elicit, refine, and prioritize requirements, ensuring clarity and completeness for project deliverables.
Conducted gap analysis and identified areas for process improvement, recommending changes to enhance efficiency and effectiveness.
Supported the development and implementation of project plans, timelines, and milestones, ensuring project objectives were met on time and within scope.
Assisted in user acceptance testing (UAT) by developing test cases, coordinating test efforts, and validating that solutions met stakeholder expectations.
Prepared and delivered presentations and reports to stakeholders, highlighting key findings, project status, and recommendations.